退款政策
退貨與退款政策
感謝您選購本公司產品！為保障您的消費權益，請在收貨時仔細檢查商品。以下是我公司的退貨與退款政策：
1. 原則
不接受退貨/退款：所有貨品一經出貨，不接受無條件退貨或退款。
2. 可接受的例外情況
可接受退貨/退款申請的情況包括：
- 收到商品時已有損壞、變質或瑕疵（不包括人為損壞）。
- 商品與訂單描述嚴重不符。
- 其他由本公司判定為商品本身問題的情況。
3. 申請期限
若需申請退貨或退款，請於收到商品後 2 個工作天内（以物流簽收時間為準）通過客服聯絡我們，逾期恕無法受理。
4. 退貨流程
- 保留完整商品、包裝、配件、贈品及發票（如有）。
- 聯絡客服後，我們將提供退貨地址及相關說明。
- 退回商品運費由顧客自行負擔（若確認是本公司商品問題，我們將補償來回運費）。
5. 不適用退貨的情況
不適用退貨的情況包括但不限於：
- 個人因素（如不喜歡、誤購等）。
- 已拆封或使用過的商品。
- 人為造成的損壞、污損或遺失配件。
- 超過退貨申請期限。
6. 符合退貨條件
商品必須處於與收到時相同的狀態，未磨損或未使用，帶有標籤，並處於原始包裝中。需提供收據或購買憑證。
7. 退貨聯絡方式
要開始退貨，請聯絡我們：cs@noaddedskincare.com。退貨地址將在聯絡後提供。
8. 損壞和問題
收到商品後，請檢查訂單。如有缺陷、損壞或收到錯誤商品，請立即聯絡我們，以便我們評估問題並予以糾正。
9. 退款處理
一旦我們收到並檢查您的退貨，我們會通知您退款是否獲得批准。如果獲得批准，您將在 10 個工作日內以原始付款方式自動退款。
10. 其他信息
本公司保留最終解釋及修改本政策的權利。如有疑問，歡迎隨時聯絡我們的客服團隊。（最後更新日期：2025年11月）
希望這些資訊能幫助到您。如需進一步調整或其他協助，請隨時告訴我！
Return and Refund Policy
Thank you for purchasing from our company! To protect your consumer rights, please carefully inspect your items upon receipt. Our return and refund policy is as follows:
1. Principle
No Returns/Refunds Accepted: Once an item is shipped, we do not accept unconditional returns or refunds.
2. Acceptable Exceptions
Returns or refund requests are only accepted in the following circumstances:
- The item is damaged, defective, or has flaws upon receipt (not including damages caused by the buyer).
- The item significantly differs from the description in the order.
- Other cases deemed to be issues with the product by our company.
3. Application Deadline
If you need to request a return or refund due to product issues, please contact us via customer service within 2 working days of receiving the item (based on the delivery receipt time). Requests made after the deadline will not be accepted.
4. Return Process
- Retain the complete product, packaging, accessories, gifts, and invoice (if applicable).
- After contacting customer service, we will provide the return address and further instructions.
- Return shipping costs will be borne by the customer (if confirmed that the issue is due to our product, we will reimburse the shipping costs).
5. Situations Not Applicable for Returns
Returns are not accepted in the following circumstances (including but not limited to):
- Personal reasons (e.g., dislike, wrong purchase, etc.).
- Items that have been opened or used.
- Damages, stains, or lost accessories caused by the buyer.
- Requests submitted after the return application deadline.
6. Conditions for Return
Items must be in the same condition as received, unused or unworn, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.
7. Return Contact Information
To initiate a return, please contact us at: cs@noaddedskincare.com. The return address will be provided upon contacting us.
8. Damages and Issues
Please check your order upon receipt. If there are any defects, damages, or if you received an incorrect item, please contact us immediately for evaluation and corrective action.
9. Refund Processing
Once we receive and inspect your return, we will notify you whether your refund request has been approved. If approved, you will receive an automatic refund via your original payment method within 10 working days.
10. Additional Information
Our company reserves the right to make the final interpretation and modification of this policy. For any questions, feel free to contact our customer service team. (Last updated: November 2025)
If you need further adjustments or additional information, feel free to let me know!