Shipping policy

Shipping Policy

Last Updated: November 18, 2025

1. Shipping Services

1.1 Weather Impact

Delivery services will be postponed during the first three days of Lunar New Year, when typhoon signals are hoisted, or when red or black rainstorm warnings are in effect, or in any weather circumstances judged unsafe by us. We will contact you to reschedule the delivery date.

1.2 Non-Delivery Areas

Currently, we do not deliver to controlled areas or areas where truck entry is prohibited.

1.3 Delivery Method

We will deliver the products you ordered either through our staff or third-party suppliers to the address you provided. When the products are delivered to that address, they will be considered delivered and received by you. In specific circumstances, we may leave the delivery items outside your door or at the lobby management office (you assume the risk of loss in any situation). If you fail to receive the products for any reason, you agree that we have the right to charge you additional fees or cancel your order.

1.4 Estimated Times

Any times and dates for sending items or the required delivery time are estimates only. If we fail to meet any specified sending or delivery dates or times, we will notify you regarding the status of your order. You agree that we will not accept cancellations or refunds under any circumstances.

1.5 Address Changes

If there are any changes to the delivery address or chosen delivery time after placing your order, please notify us immediately for rearrangement.

1.6 Ownership of Products

Once the products you purchased have been delivered to you, you will become the owner of the products and will bear the risks associated with holding the products. We will not be responsible for loss or damage to them.

1.7 Payment Requirements

If using bank transfer, FPS, Alipayhk, or Payme, you must make the payment within 24 hours after placing your order and send us a screenshot of the receipt along with your order number for confirmation; otherwise, the order will be considered void. Once payment is confirmed and if materials are sufficient, the goods will be shipped within 4-6 working days. If there is a shortage of materials for some products, pre-orders can still be accepted, which may take at least 1-2 weeks to fulfill.

1.8 Shipping Fees

  1. Local Hong Kong:

    • For orders under HKD $500, shipping fees will be borne by the customer, to be paid together when ordering on the website, fixed fee of HKD $30.

  2. Macau:

    • For orders under HKD $600, shipping fees will be borne by the customer, to be paid together when ordering on the website, fixed fee of HKD $36.

  3. Taiwan:

    • For orders under HKD $800, shipping fees will be borne by the customer, to be paid together when ordering on the website, fixed fee of HKD $71.

1.8.1 Free Shipping

  1. Local Hong Kong:

    • Free shipping for purchases over HKD $500.

  2. Macau:

    • Free shipping for purchases over HKD $600.

  3. Taiwan:

    • Free shipping for purchases over HKD $800.